Delivery terms and conditions

1. Applicability

These general terms and conditions apply to all invoices, quotations, agreements and deliveries of services and products by MeerMago, based in the Netherlands. Deviations from these terms and conditions are only valid if confirmed in writing by MeerMago. The applicability of the general terms and conditions used by the client is expressly excluded.

2. Services

MeerMago provides services in the field of local and online discoverability, review growth, reputation management, enquiry routes and follow-up of enquiries, and AI-driven tools such as suggestions for review responses, in the form of monthly subscriptions. Services are provided on a best-efforts basis; MeerMago does not guarantee specific results unless agreed in writing. The client is responsible for timely and accurate delivery of information and the necessary access to accounts.

3. Quotes and prices

Quotes are non-binding and remain valid for 14 days, unless otherwise stated. All prices are exclusive of VAT and other taxes. MeerMago may adjust prices in case of service extension or change.

4. Payment

Monthly subscriptions are paid in advance monthly via direct debit or invoice. In the event of non-payment on time, the client is legally in default and statutory interest is due. Collection costs are borne by the client.

5. Implementation and collaboration

MeerMago determines the method of execution and the personnel to be used, and may engage third parties for parts of the work. Full cooperation from the client is required.

6. Duration and termination

Subscriptions are entered into for an indefinite period of time with a minimum duration of one month, unless otherwise agreed. Cancellation is done in writing, with a cancellation period of 14 days before the end of the current month. MeerMago may terminate the agreement immediately upon non-payment, non-performance or the provision of incorrect information.

7. Intellectual property

All intellectual property rights in software, texts, designs, reports, campaigns and other materials developed or used by MeerMago remain the property of MeerMago. The client receives a non-exclusive, non-transferable right of use for the duration of the agreement. Reuse, adaptation or distribution requires written permission.

8. Liability

Liability is limited to direct damage caused by an attributable breach. MeerMago makes every effort to achieve the best results. Maximum liability is equal to the amount of the relevant invoice. Indirect damage, including lost profits or reputational damage, is excluded. Claims must be reported in writing within 30 days.

9. force majeure

MeerMago is not obliged to comply with obligations in the event of force majeure, including, among other things, disruptions with third parties or suppliers, internet or cloud failure, illness, fire, government measures or other circumstances outside its control. Obligations are suspended during the force majeure situation.

10. Confidentiality and data protection

Both parties treat confidential information confidentially. MeerMago processes personal data in accordance with the GDPR, exclusively for the implementation of the agreement. MeerMago usually acts as a processor; the client remains the data controller. Where applicable, data processing agreements apply.

11. Applicable law and disputes

All legal relationships are governed exclusively by Dutch law. Disputes should preferably be resolved by mutual consultation; failing that, the competent court in the district where MeerMago is established has jurisdiction.

12. Final provisions

Invalid or destroyed provisions do not affect the remaining provisions; parties will consult on a replacement provision with a similar meaning. MeerMago may change these terms and conditions and will inform existing clients of this.