Dental practice · 3 locations
Dental practice with 3 locations: control over reviews per location
A practice group in oral care wanted more structural control over Google reviews, feedback and local reputation, per location.
Core figure
+27,8%
more reviews in 20 days, in the strongest location
- All new 5-star reviews
- Fixed review flow organized per location
- Reputation per branch controllable
New Google reviews, added up
All new Google reviews added together, month after month. Only public reviews, from the review platform.
- Before MeerMagoAverage before MeerMago
- 0.7per month
- With MeerMagoAverage with MeerMago
- 2.3per month
- Difference
- 3.4xas many
* Current month, not yet complete and not included in the average.
situation
The practice group had three locations, but reviews came in irregularly and the reputation varied greatly from location to location. There was no fixed way to ask satisfied patients for a review or to receive feedback.
approach
MeerMago established a fixed review flow per location: clear moments, texts and an internal feedback route. This way, asking for reviews became part of the daily working method instead of a coincidence.
result
Within the first sprint, new public Google reviews were added, all 5 stars. The strongest location grew by +27.8% in reviews in 20 days, and the reputation per location became more controllable.